Spotnana powers travel for Cadence

Today, I am proud to announce that Cadence has selected Spotnana to help them modernize the infrastructure powering their TMC.

Spotnana is rapidly developing a comprehensive set of capabilities to help TMCs reduce operating costs, accelerate innovation, and improve traveler experiences. I couldn’t be more excited that Cadence has chosen to adopt our Travel-as-a-Service platform and join our growing ecosystem of valued TMC partners.

Combining exceptional service and technology

Cadence is known for delivering exceptional care to its travelers. By partnering with Spotnana, Cadence is now able to combine their excellence in service delivery with the benefits of Spotnana’s modern, cloud-based travel platform.

Cadence clients now have access to Spotnana’s global content, industry-leading self-service capabilities, unused ticket management features, and extensive suite of tools for travel managers. 

Since Spotnana provides a single platform for TMCs and their customers, Cadence’s clients are able to access travel agents who can see the same content, policies, and profiles as the travelers they serve. In addition, Spotnana’s advanced capabilities for servicing content from a wide range of sources makes it easy to provide clients with more access to travel inventory as Spotnana releases new content integrations.

The Cadence teams managing meetings and incentive travel programs are also able to benefit from Spotnana’s ability to streamline workflows, improve efficiency, and help clients keep costs under control.

“We really take the time to listen to our clients and stay connected to what’s going on around us—we’ve got our finger on the pulse, which is a key reason why we decided to partner with Spotnana,” shared Chardell Robinson, VP of Corporate Sales and Account Management at Cadence. “What makes us stand out is the care we put into everything we do. Our concierge-style service blends powerful travel tech tools with the kind of personal, always-there support that makes a real difference.”

Bringing a new level of operational efficiency

One of our key goals this year is to help our TMC partners reduce the cost of servicing their clients by 50%. We are taking a multifaceted approach to achieving this outcome. 

Key areas of investment this year include:

• Expanding self-service capabilities – by empowering travelers to complete more actions on their own, we can further reduce the volume of transactions that require an agent touch.
• Increasing agent efficiency – enhancements to our Agent Desktop and will enable agents to handle more requests in less time.
• Artificial intelligence – providing AI assistants to both travelers and agents will result in further improvements in both of these areas.
• TMC management tools – we are developing tools that help TMCs automate complex workflows that add complexity to travel servicing.

Stay tuned for more news in these areas!

Powering next-generation travel experiences

We are delighted to partner with Cadence and provide their clients with next-generation travel experiences through our Travel-as-a-Service platform.

A growing number of Cadence clients are already leveraging Spotnana’s platform today, and we are excited to expand our partnership further. Together, we can help more businesses experience the combination of excellent service and modern travel infrastructure.