Spotnana’s in-house ticketing enhances TMC efficiency

Spotnana’s modern technology simplifies some of travel technology’s most complex processes for travel management companies (TMCs).

We’re excited to announce that Spotnana now uses in-house technology for our ticketing system, quality control engine, and unused ticket tracking management, enabling TMCs to benefit from increased efficiency and reduced costs

In-house ticketing

Mid-office systems confirm whether TMC bookings are made correctly and that tickets are issued without errors. Rules are configured within mid-office systems to ensure checks are made on each booking before it is ticketed. If an error happens during the booking process, the booking is corrected before it is ticketed in order to prevent errors from affecting a traveler’s trip.

Common checks run on a booking before a ticket is issued include:

• Ensuring all passport and TSA information is present in the PNR.
• Detecting duplicate tickets present in one trip record.
• Adding all correct airline OSI and SSR remarks to the PNR.

Mid-office checks can become complex based on the needs of a travel agency as well as the requirements of particular travel programs. Imagine a large multinational client that needs expensive international tickets checked for specific errors, for example, or a consultancy that requires personal service for corporate leaders.

Agencies usually rely on third-party mid-office solutions for these capabilities, paying on a per-booking basis for use of a technology solution. Over time, these per-booking fees add up for agencies and represent a major operational cost that is often passed onto customers.

Spotnana eliminates the need for a third-party mid-office system. Our in-house ticketing system provides automated checks on each flight booking and can be customized for our partners through our quality control engine.

Quality control engine

Our quality control engine framework allows Spotnana partners to deploy customized checks for their customers, greatly increasing the efficiency of their travel operations efforts through automation.

When a quality control failure occurs, a warning is displayed on the Spotnana agent dashboard and the Trips Page where the booking is found.

An example of Spotnana’s QC queue.

The explanation for the failure is shown to a member of our partner’s quality control or customer experience team, who can resolve the issue, mark the correction as verified in the Spotnana UI, and reassign the booking for ticketing in the Spotnana platform. When this process is complete, the booking is seamlessly marked as completed in a traveler’s Trip view.

When a booking fails a quality control check, it is also placed in a queue in Spotnana’s Agent Desktop that makes it simple to assign agents to take a look and correct errors.

Automated approvals are also available for GDS-based bookings via Spotnana’s shell PNR, simplifying the approval process for bookings made by agents directly on GDS systems.

Unused ticket management

Spotnana has enhanced its unused ticket tracking functionality with in-house technology, as well. Credits are tracked for all flight bookings made via GDS, NDC, and direct connection channels. 

Now if a traveler cancels their flight for credits, the credits are visible instantly in Spotnana. We offer complete support for agents to manually create, update, delete, and mark credits as used.

Our in-house unused ticket management system enhances our previously announced functionality for managing EDIFACT- and NDC-based ticket credits, and allowing travelers to apply unused credits to future flights on a self-serve basis.

To learn more about how in-house ticketing can improve your travel business, get a demo of Spotnana today.