Spotnana builds direct NDC integration with British Airways

As someone who has worked in the travel industry since 1980, I’ve seen how airline content distribution has evolved over multiple decades. Before I joined Spotnana, I met Spotnana’s Founder, Sarosh Waghmar, for coffee. I learned that we shared a vision to improve corporate travel by creating better ways for the client and travel provider to work together.

During that conversation, I discovered that one of Sarosh’s past companies, a travel management company (TMC), was among the first, like my former TMC, to develop an NDC connection to a major airline. His dream to deliver unparalleled traveler experiences has always been at the heart of Spotnana. Spotnana’s Travel-as-a-Service platform is uniquely built from the ground up to bring extensive travel provider content to customers, including through direct NDC connections with airlines. 

I’m excited to announce today that we have released a direct integration with British Airways to provide customers and partners with full access to British Airways content and comprehensive servicing capabilities including disruption management. 

New disruption management capabilities

Flight disruptions are an unfortunate reality for travelers. We’ve all experienced a flight getting unexpectedly delayed or canceled and the inconvenience of swiftly finding an alternative flight and dealt with long hold times for changes that we wish we could just make ourselves. That’s why I’m excited that our partnership with British Airways includes new fully automated, self-service disruption management capabilities, for schedule changes and the ability for travelers to seamlessly cancel or rebook via a single click when a trip is disrupted. 

Besides these disruption management capabilities, Spotnana’s direct integration with British Airways provides our customers and partners access to the most comprehensive travel content at the best prices and seamless global servicing throughout the traveler journey, including the ability to contact BA directly and know that any adjustments to their reservations will sync to their Spotnana trip record.

Our Travel-as-a-Service platform now supports British Airways’ NDC-based offers and capabilities throughout all stages of a trip from shopping through to servicing.

Key features of this integration, besides disruption management capabilities, include: 

• Additional price points (APP) – instant access to an extended range of fare options with smaller increments between fares within booking classes.

• Access to more ancillaries – expanded selection of ancillary products including seating.

• Self-service exchanges and cancellations – cancel, change, and upgrade reservations.

• Synchronized servicing – travelers can be serviced by a TMC using Spotnana with all parties staying up to date.

• Elimination of cost-recovery surcharges – surcharge-free fares that avoid distribution surcharges.

Accelerating global NDC adoption

Spotnana was designed from day one to work seamlessly with any source of travel content including NDC. We built an entirely new, modern infrastructure for travel that runs in the cloud and uses microservices, extensible data structures, and open APIs. Our infrastructure enables us to quickly develop deep direct connections with travel providers, such as this one with British Airways, and ultimately accelerate the adoption of NDC. 

Want to learn more about how Spotnana’s industry-leading architecture and NDC connections can improve your travel program? Request a demo today.