FAQs for financial services providers

By offering the ability to book travel using a credit card or loyalty points, financial services providers can increase customer loyalty and drive incremental revenue through card products. Our platform can handle bookings for both business and leisure travel. 

Key benefits of partnering with Spotnana include:

• Increased share of wallet – use travel rewards to increase card applications and capture a higher percentage of customer purchases.
• Revenue growth – generate incremental revenue from travel bookings and interchange fees, including spend on high value travel and entertainment purchases. 
• Higher customer loyalty – use travel bookings and rewards to increase engagement with your digital properties and reduce customer churn.
• Customer experience – we provide a best-in-class travel solution with comprehensive travel inventory at competitive prices.
• Rapid time to market – we help you avoid lengthy development cycles. Our platform is designed to be embedded and white labeled.
• Reduced development costs and risks – travel is exceptionally difficult to develop and requires massive computing resources. Our platform was developed by travel and technology experts with decades of experience.

Here’s a short summary of some of the elements that set us apart:

• Modern infrastructure – Spotnana has developed a new, modern infrastructure for travel that supports rapid innovation and superior travel experiences.
• Flexible payment methods – we support central, virtual, individual, and personal cards. In addition, we support payment by points, credit card, or a mixture of the two.
• Widest range of content sources – we provide the most comprehensive access to air, hotel, car, and rail inventory at competitive prices. In addition, we have developed the deepest direct integrations to top airlines.
• Self-service changes and cancellations – our platform provides the most automation around complex travel use cases, empowering travelers to modify trips without costly agent support.
• Unused ticket management – we deliver the most comprehensive support for managing and redeeming unused ticket credits, which often make up 5% of air travel spend.
• Advanced policy management – Spotnana includes comprehensive options for controlling spend around travel policies including dynamic policies, lowest logical fare, and the ability to show content options but not allow booking.
• Single platform for travelers and agents – agents using Spotnana have access to the same content, policies, profiles, and negotiated rates as the travelers they serve, enabling personalized service and rapid issue resolution. In addition, our architecture enables any agent to service any traveler from any location, which reduces operating costs.
• Open platform with flexible white labeling options – Spotnana was designed from the ground up to be integrated, embedded, and white labeled.
• Global platform – our platform supports global content, global servicing, global currencies, and is localized in major languages.
• Proven success model – we deliver far more than API documentation and a number for support. Our teams work cross functionally to ensure every part of your organization is set up for success.

In addition to working with some financial services companies that have not yet been announced, Spotnana works with Brex, Center, and Qantas, all of whom offer their own credit card and loyalty rewards programs.

We can stand up a basic white label of our platform with custom headers, fonts, and colors in a few days. Most financial services partners want a deeper integration across profiles, HR feeds, payment methods, and user experience elements. This typically takes around 3 months.

Spotnana offers a range of flexible white labeling options. Our platform is designed to be white labeled and has self-service configuration tools to manage logos, fonts, and colors.

We also offer embeddable UI components and can do a full iFrame of our application. Lastly, we have an API-first architecture, which enables our partners to build an entirely custom user interface if they wish to.

Most partners choose a mixture of these options in order to benefit from both a customized user experience and rapid time to market.

Spotnana supports a wide range of SSO integration options including SAML, OpenID, Google login, and Okta.

Spotnana offers a comprehensive set of travel APIs that fall into several categories, including:

• Booking trips – enables searching for travel options and booking flights, hotels, cars, and rail tickets.
• Managing trips – provides access to trip data and supports exchanges, modifications, and cancellations.
• Users – allows companies to sync HR data with Spotnana Profiles and manage user privileges.
• Policies – allows companies to determine whether bookings are in or out of policy and trigger approval workflows.
• Payments – manages payment methods, invoicing, and payment processing.
• Analytics – enables Spotnana to ingest and export data for reporting purposes.
• Companies – manages setup of legal entities, offices, cost centers, and more.

The easiest way to understand the capabilities of our APIs is to explore our API documentation.

While this is technically feasible, we do not support this use case at this time. We require you to use our full platform for booking and servicing.

We release new features to you in a testing environment for a specified amount of time before they go live. In addition, we provide you with regular updates on our roadmap. Where needed, we can disable features for you via feature flags.

We can provide you with a turn-key servicing solution where our agents deliver service on your behalf in a white labeled manner via chat, email, and phone.

If you prefer to hire agents and manage servicing, we will train your agents on how to use our Agent Desktop.

We train your Customer Success team to perform deployments.

We train your Level 1 technical support team and provide Level 2 and Level 3 technical support.

Yes – travelers can book trips to any country through our platform.

We offer a range of flexible payment options including central, individual, personal, and virtual credit cards. If you offer your own credit card, we support payment with points, credit cards, or a combination of the two.

Spotnana also supports delayed invoicing, where our fees can be invoiced on a regular schedule instead of charged at the point of sale for each booking.

A summary of our current integrations is available here. Since our platform is open, additional integrations can be added either by your team or ours.

We charge a trip-based booking fee at a price point that supports partner markups and a servicing fee if we provide agent support. Partners have the flexibility to set their own price points and pricing structure. Additional details can be discussed with our partner sales team.

We provide training to your sales and customer success teams as a key part of our onboarding process and proven partner success model.

Prior to signing an agreement, our executives will ensure that we are aligned on your strategic goals, preferred operating model, and technical requirements. Spotnana will also assign a Partner Success Manager, who will work with you on an ongoing basis to ensure we are supporting you effectively and will set up periodic business reviews to maintain executive alignment.